I untangle complex B2B systems into simple, intuitive experiences

Product Designer with 5 years embedded in healthcare, telecom, and pharma teams. I bridge technical requirements with human workflows, creating enterprise platforms that drive adoption while delivering measurable improvements in productivity and efficiency.

Product Designer with 5 years embedded in healthcare, telecom, and pharma teams. I bridge technical requirements with human workflows, creating enterprise platforms that drive adoption while delivering measurable improvements in productivity and efficiency.

Product Designer with 5 years embedded in healthcare, telecom, and pharma teams. I bridge technical requirements with human workflows, creating enterprise platforms that drive adoption while delivering measurable improvements in productivity and efficiency.

Product Designer with 5 years embedded in healthcare, telecom, and pharma teams. I bridge technical requirements with human workflows, creating enterprise platforms that drive adoption while delivering measurable improvements in productivity and efficiency.

Product Designer with 5 years embedded in healthcare, telecom, and pharma teams. I bridge technical requirements with human workflows, creating enterprise platforms that drive adoption while delivering measurable improvements in productivity and efficiency.

Recent Work

Dive into the stories of diverse projects I have been a part of!

🔒 2024

Reducing Response Time: Dashboard Redesign for Customer Service Efficiency

I led the end-to-end redesign of the Contact Centre Agent Dashboard, transforming an outdated interface into a streamlined workspace with productivity features like Pre-Written Responses and Note-taking. This significantly reduced response times and ensured response consistency.

I led the end-to-end redesign of the Contact Centre Agent Dashboard, transforming an outdated interface into a streamlined workspace with productivity features like Pre-Written Responses and Note-taking. This significantly reduced response times and ensured response consistency.

See project highlights

See project highlights

See project highlights

See project highlights

See project highlights

🔒 2023 - Ongoing

Transforming Product Team Workflow with a Cross-Platform Design System

I co-facilitated the product team's migration from Sketch to Figma while simultaneously enhancing our design system with new components that ensured consistent user experiences across all platforms and accelerated product development cycles.

I co-facilitated the product team's migration from Sketch to Figma while simultaneously enhancing our design system with new components that ensured consistent user experiences across all platforms and accelerated product development cycles.

🔒 2023

Enabling API Super Admins to Manage Enterprises with a Self-Serve Experience

I streamlined enterprise partner creation with an intuitive step-by-step flow that reduced setup time significantly for admins. I also architected and implemented a comprehensive email notification system that guided partners through the onboarding process, resulting in higher completion rates.

I streamlined enterprise partner creation with an intuitive step-by-step flow that reduced setup time significantly for admins. I also architected and implemented a comprehensive email notification system that guided partners through the onboarding process, resulting in higher completion rates.

🔒 2023

Driving Informed Action with a Real-Time Order Dashboard for the Operations Team

I designed an MVP that enabled incident management teams to track real-time digital order data for proactive outage planning. Replacing static reports with a dynamic dashboard revealed clear operational value that led to project acquisition and deeper investment in solving the problem.

I designed an MVP that enabled incident management teams to track real-time digital order data for proactive outage planning. Replacing static reports with a dynamic dashboard revealed clear operational value that led to project acquisition and deeper investment in solving the problem.

Archive Snapshots

Revisiting the projects that shaped my design journey.

2020

AI-Scientific Writing Assistant: An MVP to Automate 50k+ Annual Hours of Medical Manuscript Writing

As the Founding Designer of the Robotics Cognitive Automation Team for a global pharma client, I led the initial design concept to automate drug manuscript writing.

🫢 Fun fact

This was designed in Adobe XD! (iykyk)

Grad School Project - 2021

Sans: A Recipe App that Helps Home Cooks Build a Sustainable Cooking Culture with Creative Ideas

I partnered with a classmate to develop a brand concept, conduct research, and implement visual design principles as part of the Form class at CCA.

🍳 Best part about this project

Cooking up this idea with my classmate — laughs and pure creative fun!

2020

Microsoft Word Add-in: Secure Text Summarization, Smart Q&A Concept for Enterprise Medical Writing

I collaborated with the tech team on scaling the AI solution across platforms like Word Add-ins and Chrome extensions, seamlessly integrating it into medical writers’ daily workflows.

🤷‍♀️ Confession time

I had no idea how Word add-ins worked, until I designed one from scratch!

RFP Concept & Defense Presentation - 2024

5G Innovation Hub Ecosystem: Automating Idea Entry & Marketplace for Idea Creators and Hub Managers

I worked with sales to transform abstract requirements into a compelling pitch on a two-week deadline. I rapidly analyzed needs, created prototypes, and delivered a polished solution that enhanced our competitive positioning and showcased our agility.

📣 The Great Pitch-Off

While we didn’t win this RFP, pulling this off in just two weeks and presenting to leadership was an exciting and valuable experience.